5

5

5

Always fair and quick and reliable

5

I brought my 2002 Honda Odyssey on two separate occasions. First time had a screw in tire (slow leak). Priced out a few local shops all charging between 20-25 for a patch. Decided to stop by San Carlos auto, well they knocked it out in less than 5 minutes for FREE!!!!!! Back on the road. Second time was noticing some transmission symptoms (rough shifting), ended up the transmission fluid was very high. Again as I live in El Cajon I priced a few local shops. I explained all I need is a little trans fluid drained to within normal. 1st shop told me they would have to drain all the fluid and replace it all totaling $89.99. 2nd shop told me the same for $119.99. Honda dealer- $130 just to look at it. Well at this point I almost went with that as too much transmission fluid they said could permanently damage my transmission. Well I had finally given up on having just a little fluid removed and decided if I was gonna pay someone might as well be San Carlos auto as they were so nice to me 1st time round. Swung by and asked owner for a quote on the fluid switch. He was very honest with me and after gathering all the info he handed me an estimate. I was shocked to see $0.00 on the paper. I witnessed the mechanic work on my van at least 30-45 minutes draining/adjusting and making sure the levels were PERFECT, he then test drove the van just to be sure. He really went above and beyond. Anyway (I believe Brian is his name) says your car is ready for you. So I head to the counter expecting to pay something (I was more then willing to pay for such honest/great service). I had already pulled out my wallet as he says "NO CHARGE we just drained your transmission fluid" (2 quarts to be exact). WOW!!!!!! Incredible, nice to see such great customer service and honestly in this day in age. I noticed instant results van drives so much smoother now and they prevented further damage. This is my new car shop for now on, I will be recommending friends and family!!!! They just treat you right was blown away. Thanks again

5

Excellent experience here today. I called this morning after my minivan started to shake whenever we used the brakes. Guy on the phone said to bring it right in. Super friendly, fast service. Very reasonably priced. Bonus! They let me eat more than my fair share of chocolates on the counter 😆

5

Very competent people and honest. Always they tell it like it is and do not try to sell extra services that are unnecessary. Repairs are not cheap but they guarantee their work.

5

Not the cheapest shop, but totally worth it. Honest about what you need and/or should do, and quality work you can count on. I know multiple people who've used this shop solely for years.

5

They have helped me keep my vehicle running in great shape for several years now. Honest, fair prices, and efficient. My car has been ready when promised each every time too.

5

20 Dec 2017: Called Brian about an issue and asked for assistance... he is booked for the day and fit the car in anyway. Took care of the service promptly and I couldn't be more thankful. March 2017: Called to discuss an issue with a repair that was made that never worked correctly on my girlfriends car and after a 5 minute conversation with the owner I was told that they wouldn't do anything to address the situation. It was very disappointing not to hear bring it in and let us look at it. He blatantly said that she had never asked about it in the half dozen visits after the repair which is not true. There are a lot of mechanics out there people. I highly recommend that you find anyone else. UPDATE: Brian, the owner, called me back and apologized for the situation, admitted he was wrong, and offered a full refund for the repair. It's a very stand up thing for the owner to do. That's a good way to start rebuild a trusting business relationship. I personally thank you Sir for going above and beyond what I had expected to be done.

5

Honest and quick service.

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