I was a customer of North County Import Specialist with my Infiniti and I came back with my Subaru and found a new owner and management. The customer service exceeded my expectations by far. They have a nice clean lounge to wait in if you want. Chris, the manager, took me into the shop to show me the problem while the car was on the lift. He emailed me a clear proposal for the work which I appreciate as much digital as possible these days. He ordered parts and then had me bring in my car so that it wasn't just sitting there. When I brought it in he ordered me a Lyft back home. He kept in communication with me so that I wasn't wondering when it would be done. The CVT in my Outback needed a new liquid gasket and no more leaks! They had to do a lot of teardown to get to it and they only had it for 1 day. I'm a customer for life. Thanks! Service: Transmission
Hi Danni, WOW! Thank you so much for the five-star rating and kind words! We recognize that customer service is a major determinant in our customer's experience(s) and why we highly value it. We always make sure to greet customers in a warm and friendly manner so he or she feels comfortable in our facility the moment they walk through the door. We are always prepared to educate our customers on how they can maintain their vehicle(s) in the most cost-effective way where transparency is always at front and offer the best tools for proper repairs and warranty, going above and beyond to ensure the highest quality care and services is provided. We have carefully chosen systems that allow us maximum engagement with our customers. Our shop management system allows us to communicate with customers on all levels. The built-in digital vehicle inspection provides our customers detailed information about their vehicles with the use of notes and high-resolution videos and images. This level of transparency reassures our customers, installing the confidence needed to make educated decisions about their vehicles. If there is anything we can do in the future please let us know, we are always here to help! Warmest Regards, Tony Kaju of Aero Auto Repair
- Aero Auto Repair Vista