Frustrated with my Ford dealer’s (Kearny Mesa) 3-year inability to stick to promises on the duration of maintenance services to my simple 2015 Fiesta, I visited Aero after reading great reviews here. Immediately I could sense the difference: immediately after I walked in at the agreed on time, I was taken care of (at the dealer, I typically waited between 15 and 30 minutes!). I was kept in the know during the day on the status of the works via text (at the dealer, I had no insight in the progress until it was all done). The oil change and inspection were completed at the agreed upon time (at the dealer, only once out of 6 visits in the last 3 years, the promised completion time was met). The cost was half of the dealer’s. Moreover, Aero recommended similar maintenance items as the dealer told me based on the car’s mileage, and Aero pointed out the same maintenance issues as I had not taken care of all of those earlier (such as leaking shock absorber). Aero did a very thorough inspection (for free with AAA membership) with clear pictures of the issues. When I picked up the car, I waited for 1 minute and then was given all the time of the service advisor to go thoroughly through the inspection report. At no time I felt the advisor was pushing me into repairs. All of the points that needed attention were of no surprise to me. Everyone (ladies on the phone, service advisors, 1 mechanic who passed by) was friendly, courteous and showed an honest smile. I will definitely return for the repairs and the future care of my little Ford! Awesome job, ladies and gentlemen! Services: Oil change, Vehicle Inspection
Hello Koenraad, thank you for taking the time to write this review. Your feedback is very important to us and I am happy to share this with our team.
- Aero Auto Repair San Diego