I felt that once you've informed them that you cannot afford a $900 brake job that they (or at least Chase) starts talking condescendingly or becomes short with you. Suddenly I felt as though I was wasting his time asking questions. The final negative tone came when I asked for the cost breakdown and was told it was stapled to my receipt. That being said with a tone of annoyance is unacceptable. I was reading the technicians notes when he said something and stapled something to the receipt. The waiting area is very nice, very modern, up to date with every phone cord imaginable to charge your phone, reclining seats, etc. Upon walking in I waited approx 5-10 minutes for someone to come in and help me. A full time person in the front would be very beneficial to them. Upon receipt of my car my tires were not wiped down from the grease and grime from the technician. Now mind you, I live in the desert - the car isn't in the best shape and is dusty. But not grease and dust. It makes me believe that they felt less of a duty to care for the things they touched since my car was already an issue. My door pocket had been gone through. They may state it was to find a lug nut, however, had they kept ransacking my car they would have found it in the center arm rest. When I originally called them to discuss my brake issue, not once on the phone did Chase inform me there was a cost to inspect. I would have gone somewhere else. I paid it, so I did accept the cost, but let people know so they can make a choice before arriving. Lastly, while waiting I learned they offer AAA discounts. I noted having AAA. Original estimate was over $900. What you see is the updated estimate with AAA included. *I'm glad others have had such great experiences here. I did not and will not sugarcoat my experience, nor will I be rude about it either. ~CM
Christine, i'm sorry we did not meet your expectations here at Aero Auto Repair. We appreciate the review and the kind words about the cleanliness of our facility, we take deep pride in our work space. Though, No work is to be performed without your consent and approval. Our standard operating procedure is to provide you with an estimate to inspect the brakes and your signature is our green light to proceed with the initial brake inspection, after the inspection is complete you are then provided with an estimate that comes with a 3yr/36,000 mile nationwide warranty and a dedicated ASE Master Certified Technician. As of your tires... i saw the pictures you provided and those are not grease marks those are signs of dirt stains embedded into the rubber, But we are more than willing to shampoo your tires if you'd like. Thank You.
- Aero Auto Repair San Diego