I picked this place for the high rating and will admit the customer service was pretty good and that’s the only reason they got one star. However the customer service doesn’t makeup for breaking other parts of the car that weren’t broken when I dropped it off. Better yet, I’m then required to pay for something they broke. What is this trickery??? When I brought this up I was told well it was going to break anyway...but we won’t charge you labor. Way to expensive, Just a car diagnostic costed me 140 dollars! There’s many other car shops that are cheaper, just as good, and have integrity, so go there! Services: Electrical, Battery
Thank You for the review Ms. Chantal... Please allow me to clarify the event that took place with your vehicle. Your vehicle came in for a no start condition, after attempting to start the diagnostic process the Technician quickly verified you had no battery power, Tech went out to open your hood and your Plastic hood latch completely crumbled while pulling the handle in the direction its intended for. unfortunately nowadays there are a lot of plastic items in today's vehicles and with heat and cold temperatures the dynamics of an item can drastically change. We apologize for the inconvenience. We tried our best to accomodate you by selling you the part at wholesale and installing it free of charge. We staff Master ASE Certified Technicians and provide a 3 year /36,000 mile Nationwide warranty. If you would like to further speak about the matter please feel free to reach out at (858) 467-9999 Tony
- Aero Auto Repair San Diego